Communication, Negotiation and Conflict management

In this course you will learn how to make the difference in dealing with conflict and negotiating good outcomes. You will gain the capability to solve situations where different values, needs, interests and goals clash, which is important more than ever – both in professional and personal life. You will also learn how to effectively mediate conflict, often with intercultural context, using proven and engaging methods and techniques.

Acquired skills

  • Creating value by negotiating stable and lasting solutions or agreements based on the Harvard Method and its related tools
  • Mastering a variety of personal communication skills: listening, interviewing, briefing, writing
  • Mastering a variety of business communication skills: presenting, holding meetings and consulting skills

General information

Course term: 205.08. - 16.08.

Available seats: 3

Price: 950 €

Category: Personal Development & Communication Skills

Status: Few places left

Deadline: 30.06.2024


"Learn how to make the difference in dealing with conflicts and negotiating good outcomes".

Conflicts are a fact of life since we all have different values, needs, interests and goals. And as our world becomes increasingly interdependent, more and more people bump into one another more and more often. Organizations require professionals to deal with their counterparts in countries with different economic, cultural, legal and political environments. Nobody is a successful problem solver by nature. The good thing is that you can improve your skills by training with proven methods and techniques.


  • Day 1Conflicts and negotiation: Your current approach
  • Day 2The Harvard Method
  • Day 3Assessing your conflict resolution - negotiation style
  • Day 4Cultures, Conflicts & Negotiations
  • Day 5Geopolitical conflicts
  • Day 6What the literature says about negotiations
  • Day 7Helping others getting to Yes
  • Day 8Personality, Communication and Ethics in the negotiation process
  • Day 9Bringing it all together
  • Day 10Final presentations & discussion

Course is running: Monday - Friday, 9:00 - 14:00

Download Syllabus


Jacques Bazen


Saxion University of Applied Sciences


Jacques Bazen is a senior lecturer of International Economics & Intercultural Communication and Negotiation at the department for Industrial Engineering & Management and research fellow at the research group on Regional Economic Development at Saxion University of Applied Sciences in Enschede, the Netherlands. Jacques worked for more than ten years as a project manager/consultant for the foundation Training Activities Eastern Europe, executing projects related to political and economic development in Central and Eastern Europe for the MATRA Political Party Program of the Dutch Ministry of Foreign Affairs. He is currently treasurer of the EU political party ECPM in Brussels, dealing with negotiation and cooperation between political parties in EU countries. Besides teaching, he regularly develops international (applied science) study modules aimed at intercultural negotiation and communication in collaboration with government and business. He has participated in at least 20 ERASMUS+ lecturer exchanges throughout Europe during the last fifteen years and participated in several EU and nationally funded projects on international science-business cooperation.

Course outline

Course materials, case studies, hand outs etc. will be provided during the training.


  • Brett, J.M., R. Friedman, K. Behfar, How to Manage Your Negotiating Team. In: Harvard Business Review, September 2009.
  • Cellich, C., & S.C. Jain, (2004), Global Business Negotiations. A Practical Guide. Mason (Ohio)
  • Fisher, R., and W. Ury (1981) Getting to Yes. Negotiating Agreement Without Giving In. Ed. Penguin Group (USA) Inc. New York.
  • Hasson, G, Brilliant Communication Skills, revised 1st ed. 2014
  • Fisher, R., E. Kopelman, A. Kupfer Schneider (1996), Beyond Machiavelli. Tools for coping with conflict. New York
  • Wood Brooks, A., Emotion and the Art of Negotiation. In: Harvard Business Review, December
  • Stone, D., B. Patton, S. Heen (1999), Difficult conversations. How to discuss what matters most. New York.
  • Negotiation Experts,
  • Absorb these integrative negotiation skills to improve your outcomes,


You will receive an official Certificate of Attendance upon completion of your course. Please inform the organizing staff if you require any extra supplements, such as Transcript of Records. The student is eligible to receive up to 5 ECTS credits, however please follow the instructions here and consult the acknowledgment process with your university in advance.


  • attendance in class 15%
  • team assignment 40%
  • individual assignment 35%
  • exam 10% (optional, if required by home University)

Course time total 125 hours

  1. Course runs 2 weeks Monday to Friday 9:00-14:00
  2. Total time of in-class work = 50hours
  3. Preliminary assignment = 10hours
  4. Preparation = 65hours


Course fee includes the course itself, application fee, study materials, afternoon/evening social activities and events, welcome and goodbye drink as part of the graduation party. Other expenses, such as meals, accommodation, insurance, personal expenses, public transportation ticket, extra activities (such as trips outside of town over the weekend and entrance fees), and required equipment (i.e. pencils, paper for illustrations) are not included in the price.

Please note, after the 30th of April 2024 there will be a late enrollment fee charged in the amount of 50EUR on top of the course fee.

Terms and Conditions - Cancellation fees

Costs of living in Prague


For accommodation options, please visit the dedicated page

*Program/Course Outline is subject to change.


  • Intermediate level of English (at least B1/B2)


"A great summer experience where I had the chance to meet people from all over the world. It was also awesome to see Prague and the different views and attractions of the city. I learnt things about communication in business from the course and developed my communication skills. This experience made my summer different!"